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How kombo888 Handles Your Personal Data

This Privacy Policy explains exactly what information we collect when you open an account, deposit via DANA, OVO or GoPay, and use our lobby — and what we do with it.

Account data protectedDANA, OVO, GoPay wallet details handled securelyNo data sold to third partiesYou can request your data anytimeAvailable where local law permits
kombo888 How kombo888 Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to update your account details or need to submit a formal data request, our support team is the right place to start. We aim to respond to privacy-related queries within a reasonable timeframe and can guide you through the process of accessing, correcting or removing your personal information where applicable under local law.

Live Chat Open the chat widget from any page inside your account to reach our support team directly. We handle data and privacy queries through the same channel as account help.
Email Support Send your data access or correction request by email. Include your registered account name and the e-wallet — DANA, OVO or GoPay — linked to your account so we can verify your identity.
Account Help Centre Your account dashboard has a Help section where you can submit a written request for data review. This is the fastest way to log a formal privacy query tied to your specific account record.
DATA PROTECTION PRACTICES

How We Protect and Manage Your Information

We handle your personal information with the same care we apply to payment security. Every section below covers a distinct part of how your data moves through the platform — from the moment you log in to the point you request changes to your record.

Account Security

Login sessions use encrypted tokens. If we detect an unfamiliar device or location trying to access your account, we trigger a verification step before granting entry — protecting your wallet and history.

Cookie Management

Cookies track your lobby session and preferred payment method. You control this through your browser. Disabling cookies will not block account access but may mean your GoPay or OVO preference needs to be re-selected each visit.

Data Retention

We keep transaction records for as long as required to resolve disputes and meet applicable local financial record rules. Account data is removed upon verified account closure, subject to any outstanding obligation periods.

Requesting Changes

You can request a copy of your data, ask us to correct an error or request deletion by contacting support via live chat or email. We verify your identity using your registered e-wallet before processing any change.

Common Questions About Your Data and Rights

These are the privacy questions we hear most from account holders. Each answer reflects how our system actually works — not a generic policy statement.

We collect your name, email, phone number and the e-wallet identifier you register — DANA, OVO or GoPay. We also log device and session data to secure your login.

We do not sell your data. Payment processors like DANA, OVO and GoPay receive only what is needed to complete a transaction. We do not pass your personal details to advertisers or unrelated third parties.

Contact our support team via live chat or email. Verify your identity using your registered account name and linked e-wallet. We will process your request in line with applicable local law.

Yes, you can request deletion by contacting support. We will action it after verifying your identity and confirming there are no outstanding transactions or obligations tied to your account.

Cookies keep your session active and remember preferences like your preferred payment method. You can clear or block them in your browser settings — your account access remains intact.

Transaction records are retained for as long as local financial record requirements specify and to resolve any payment disputes. Once your account is closed and obligations are met, records are removed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.